Terms and Conditions for Gardeners Keston

These Terms and Conditions set out the basis on which gardening services are provided by our team of gardeners in Keston and the surrounding areas. By booking any service, you agree to these terms, which are designed to make the process clear, fair, and consistent for both parties. They apply to all domestic and commercial garden maintenance, soft landscaping, seasonal tidy-ups, hedge work, lawn care, clearance tasks, and related services unless a separate written agreement states otherwise.

Throughout this document, references to we, us, and our mean the service provider, and references to you or the customer mean the person, business, or property owner requesting the work. These terms should be read carefully before confirming any appointment. If any part of the agreement is unclear, it should be clarified before the booking is accepted, as the booking process confirms your acceptance of the relevant obligations.

We aim to provide reliable and professional gardeners in Keston services with clear communication and transparent expectations. Because each garden is different, the scope of work, price, timing, and materials required may vary from one visit to another. The terms below explain how bookings are made, how payments are handled, when cancellations may apply, what happens in the event of damage or loss, and how waste is managed in line with applicable UK requirements.

1. Booking Process

A booking may be requested by telephone, email, online form, message, or any other accepted communication method. When you make an enquiry for garden services in Keston, you should provide accurate information about the property, access arrangements, the size and condition of the garden, and the type of work required. We may ask for photographs or a site visit before confirming a price or availability. Any estimate given before inspection is based on the information supplied and may be revised if the actual conditions differ from those described.

A booking is only confirmed when we have accepted the work, agreed the date or approximate schedule, and, where applicable, received any deposit or written acceptance required for the job. We reserve the right to decline or postpone a booking if the requested work falls outside our scope, if safe access is not available, if the weather prevents safe completion, or if the property conditions present a health and safety concern. For recurring Keston gardeners visits, the schedule may be adjusted from time to time with reasonable notice.

If you request changes to the agreed service, including additional tasks, altered timing, or extra materials, those changes may affect the price and completion time. Any variation should be approved before work proceeds. Where a site visit is required, the appointment time may be approximate rather than exact, as traffic, weather, and the duration of earlier appointments can affect arrival times. We will always aim to keep delays reasonable and communicate any significant changes where possible.

2. Prices and Payments

All prices will usually be quoted in pounds sterling and may be provided as a fixed price, hourly rate, or day rate, depending on the nature of the work. The quote may include labour, standard equipment, and routine travel, but it may exclude waste removal, specialist materials, permits, access equipment, or third-party costs unless expressly stated. If a quotation is based on limited information, it should be treated as an estimate until the job has been inspected and confirmed.

Payment terms will be explained before or at the time of booking. We may require payment in full on completion, partial advance payment, or staged payments for larger projects. For regular garden maintenance in Keston, payment may be due after each visit or at another agreed interval. Invoices should be paid by the due date shown on the invoice. Unless otherwise agreed in writing, late payment may result in a pause to future work, recovery action, and any reasonable costs associated with collecting unpaid sums.

Where materials are purchased on your behalf, you may be asked to pay for them in advance or reimburse us promptly on request. If the scope of work changes after the quotation has been accepted, any extra charges will be explained as soon as reasonably possible. We are not obliged to begin or continue work if payment arrangements are overdue or if a deposit requested for a larger job has not been received.

3. Cancellations, Rescheduling, and Access

If you need to cancel or change your appointment, please give reasonable notice. For ordinary maintenance bookings, we ask that you notify us as early as possible so the slot can be offered to another customer. For larger or planned projects, a longer notice period may apply and will usually be stated in your quote or booking confirmation. If you cancel too late, we may charge a cancellation fee to cover time reserved, preparatory work, travel, or materials already ordered.

If we need to cancel due to illness, severe weather, equipment failure, safety concerns, or circumstances beyond our control, we will aim to reschedule at the earliest practical time. We are not liable for delays caused by events outside our reasonable control, including storms, flooding, supply disruption, traffic incidents, or utility failures. In such cases, any appointment dates are estimates only, and we will not be responsible for indirect losses caused by postponement.

You must ensure that we have reasonable access to the property on the agreed date. Gates, pathways, driveways, and working areas should be free from unnecessary obstruction. If we cannot gain access or cannot safely carry out the work because of locked gates, uncollected pets, hazardous conditions, or missing instructions, the visit may be cancelled or charged as a wasted journey. Where keys, codes, or entry instructions are provided, you are responsible for ensuring they are accurate and up to date.

4. Service Standards and Scope

We will carry out the agreed work with reasonable skill and care in line with industry standards expected from professional Keston gardeners. However, gardening is influenced by seasonal conditions, plant health, soil quality, previous maintenance, weather, and other factors that may affect the visible result. Unless specifically stated, no guarantee is given that lawns, plants, hedges, or borders will achieve a particular outcome after one visit. Some tasks may reveal underlying issues such as disease, root damage, compaction, or structural defects that were not obvious before work began.

Any timeframes given are estimates unless a fixed completion date has been expressly agreed in writing. We may adjust the order in which tasks are completed for safety or efficiency reasons. If the work includes pruning, cutting, lifting, or clearance, you are responsible for telling us about any protected plants, hidden obstructions, underground services, fragile structures, irrigation systems, or other features that could be affected. If necessary, we may pause work to seek clarification before continuing.

Where the job involves using machinery, ladders, or other equipment, you agree to keep children, animals, and unrelated visitors away from the work area. We may refuse to operate in conditions that are unsafe or unsuitable. If, during the job, we identify additional work that would be beneficial but was not included in the original agreement, we may explain the options, but we will not proceed without your approval unless emergency action is required to prevent immediate harm.

5. Liability and Limitations

We accept responsibility for loss or damage caused directly by our proven negligence, but our liability is limited to the reasonable cost of repair or replacement, taking account of age, condition, and fair wear and tear. We do not accept liability for pre-existing damage, hidden defects, poor installation, deterioration due to weather, normal plant loss, or issues caused by incomplete or inaccurate information supplied by you. Gardeners Keston services are provided on the basis that the customer has disclosed all known risks relevant to the job.

We are not responsible for indirect or consequential losses such as loss of profit, business interruption, loss of enjoyment, emotional distress, or delays caused by factors outside our control. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where customers arrange access for us through third parties, you remain responsible for ensuring the location is safe and that the third party’s instructions do not conflict with our agreed scope.

If items of value are left in the working area, you should remove them beforehand. We are not responsible for damage to ornaments, pots, outdoor furniture, hidden cables, decorative fittings, or fragile items that were not identified in advance. If we accidentally cause damage, you must notify us promptly and allow a reasonable opportunity to inspect the issue before repair or settlement is discussed. Any claim should be supported by suitable evidence and raised without unnecessary delay.

6. Waste Removal and Environmental Rules

Garden waste may be removed as part of the service where agreed, but this will only apply to the volume, type, and collection method set out in the quotation. Unless otherwise stated, waste charges are separate from labour. Waste may include grass cuttings, hedge trimmings, branches, leaves, and other biodegradable material. We will not remove hazardous waste, asbestos, chemicals, oils, contaminated soil, clinical waste, or any material requiring specialist handling unless this has been expressly agreed and legally permitted.

All waste handling will be carried out in accordance with applicable UK waste regulations, including duties relating to proper transfer, transport, and disposal. Where necessary, waste may be taken to licensed facilities or passed to authorised carriers only. You agree not to ask us to dispose of prohibited material unlawfully. If waste is left on site for later collection, it remains your responsibility unless the agreement states otherwise. We may refuse to remove waste that exceeds the agreed amount or is not safe to handle.

If your service includes green waste clearance, you should let us know whether any material may be invasive, diseased, sharp, or otherwise unsuitable for mixed disposal. We may separate recyclable or compostable waste where practical, but we do not guarantee recycling outcomes. Any sacks, bins, or containers supplied for the job must be used responsibly and returned if they are not intended to be left on site. Charges may apply if containers are lost, damaged, overfilled, or contaminated beyond reasonable use.

7. Customer Responsibilities

You must provide accurate information when booking and keep us informed of any changes that may affect the service. This includes access restrictions, water supply issues, electrical hazards, pets, parking limitations, and any known medical or structural concerns relevant to the job. If you ask us to work near fragile surfaces, newly laid turf, recently planted areas, or protected habitats, you must highlight this before the visit begins.

You are responsible for obtaining any permissions needed from landlords, managing agents, neighbours, freeholders, or local authorities where the work requires it. If consent is needed and has not been obtained, we may postpone the work until confirmation is provided. You also agree to inspect completed work promptly and notify us of any concerns within a reasonable time. Failure to raise a concern promptly may affect our ability to investigate and resolve the matter.

Where our team is required to leave equipment, ladders, or vehicles on your property, you agree to provide a safe and suitable location. We will take reasonable care of the site, but you remain responsible for valuables, security, and personal items unless we have expressly agreed otherwise in writing. Abuse, threats, or unsafe behaviour towards staff will not be tolerated and may lead to immediate termination of the booking without refund for work already completed.

8. Complaints, Changes, and Governing Law

If you believe a service has not been delivered as agreed, you should raise the issue as soon as possible so that we can review it fairly. We may ask for photographs, a description of the issue, or access to the site before deciding on any remedy. Where appropriate, we may offer to return and correct a verified problem, provide a partial refund, or agree another reasonable solution. No remedy will be offered where the issue arises from misuse, weather, customer instructions, or matters outside our control.

We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of your booking will apply unless a different version is expressly agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. No waiver of any right will be effective unless confirmed in writing, and any delay in enforcing a right will not prevent later enforcement.

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or connected with them will be subject to the exclusive jurisdiction of the courts of England and Wales. By using our gardening services, you confirm that you understand and accept the arrangements set out above. They are intended to support a straightforward and professional working relationship, while allowing the flexibility needed for the practical realities of garden care and maintenance.