Accessibility Statement

Gardeners Keston Website Accessibility Statement

Gardeners Keston is committed to providing an accessible online experience for all visitors, including disabled people and those using assistive technologies. This Accessibility Statement explains the steps we take to make our Gardeners Keston website easy to use and understand, and how you can contact us with any accessibility requests or feedback.

Our commitment to accessibility

We aim for our website to be usable by as many people as possible, in line with recognised best practice for web accessibility. Our goal is to meet the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines set out how to make web content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological needs.

We know that an accessible Gardeners Keston website helps current and future customers in the Keston area find and understand our gardening services, whether they are browsing at home, on the move, or using assistive tools.

WCAG 2.1 AA compliance

Our intention is that the main pages and features of the Gardeners Keston site conform to WCAG 2.1 AA standards. This includes providing text alternatives for non text content where possible, using clear headings and structure, ensuring sufficient colour contrast, and supporting consistent navigation patterns.

We review new content and design changes with WCAG 2.1 AA requirements in mind. While we work hard to achieve and maintain this level of conformance, there may be some older content or third party elements that do not fully meet these guidelines. Where full compliance is not immediately possible, we aim to offer accessible alternatives or improvements as soon as we reasonably can.

Screen reader support

The Gardeners Keston website is designed to work with common screen reader software. We use meaningful page titles, headings, and text descriptions so that visitors using screen readers can understand our gardening services in Keston and nearby areas.

Where possible, images that convey important information are given alternative text so that screen readers can describe them. We also aim to keep page layouts clear and logical, helping screen reader users to move through our content in a predictable way.

Keyboard navigation

Our site is designed so that key functions can be accessed using a keyboard alone, without the need for a mouse or touch screen. This supports users who rely on keyboard navigation or switch devices.

We aim to provide a visible focus indicator, such as an outline around links and form fields, to show which element is currently selected when navigating with the keyboard. We also work to keep the tab order logical, so you can move through menus, forms, and content areas in a sensible sequence.

Ongoing improvements for an accessible Gardeners Keston website

Accessibility is an ongoing process. As we update or expand the Gardeners Keston site, we review features and content to identify areas where accessibility can be improved. This includes testing with different browsers, devices, and assistive technologies wherever possible.

If you encounter an accessibility issue while using the Gardeners Keston website, we welcome your feedback so that we can investigate and work towards a solution.

Contact for accessibility requests and feedback

If you need information about our gardening services in a different format, or if you find any part of our site difficult to use, please contact us with the following details:

Your name and preferred way for us to respond, details of the page or feature you were using, a description of the problem you experienced, and any assistive technology or device you were using at the time.

We will review your request or feedback and aim to respond within a reasonable timeframe. Where possible, we will provide the information you need in an accessible format or explain what changes we can make to improve access for you and other visitors.

Accessibility review date

This Accessibility Statement for Gardeners Keston will be reviewed and updated periodically to reflect improvements to the site and changes in accessibility standards and best practice. We are committed to keeping accessibility at the centre of how we present our gardening services online for everyone in the Keston area.