Terms And Conditions

Gardeners Keston Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Keston to domestic and commercial customers within our service area. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or other entity requesting services from Gardeners Keston.

Services means gardening and related services provided by Gardeners Keston, including but not limited to lawn care, planting, hedge trimming, garden tidy-ups, soft landscaping, garden maintenance, and associated works.

Agreement means the contract between the Customer and Gardeners Keston comprising these Terms and Conditions and any written or verbal confirmation of the booking or quotation.

Visit means any occasion when Gardeners Keston attends the premises to carry out Services.

2. Scope of Services

Gardeners Keston provides gardening and garden maintenance services within its service area. The exact nature and scope of the Services will be as set out in the quotation or confirmed at the time of booking. Any additional work requested on site that goes beyond the agreed Services may be subject to additional charges and may not be carried out unless agreed by both parties.

While every effort is made to complete the agreed Services during the scheduled Visit, factors such as weather conditions, access restrictions, safety considerations, and daylight hours may affect what can reasonably be completed. Gardeners Keston reserves the right to adapt methods and timings to ensure safety, quality, and regulatory compliance.

3. Booking Process

3.1 Initial enquiries

Customers may make enquiries about Services offered and availability. Any indication of pricing or availability provided at this stage is for guidance only and does not constitute a binding offer.

3.2 Quotations

Where appropriate, Gardeners Keston may provide a quotation based on information supplied by the Customer, including descriptions, photos, measurements, or a site visit. Quotations are based on the conditions observed or described at the time. If the actual conditions differ materially from those on which the quotation was based, Gardeners Keston may revise the quotation or charge a reasonable additional amount for the extra time, labour, or materials required.

Unless otherwise stated, quotations are valid for 30 days from the date of issue. Acceptance of a quotation may be given verbally or in writing and represents the Customer's intention to proceed with the Services under these Terms and Conditions.

3.3 Booking confirmation

A booking is considered confirmed when Gardeners Keston has agreed a date or schedule with the Customer and, where required, when any requested deposit has been received. Gardeners Keston will aim to provide an estimated time or time window for attendance, but exact times cannot be guaranteed due to the nature of outdoor work and prevailing conditions.

3.4 Regular maintenance visits

For ongoing maintenance Services, visits may be scheduled at agreed intervals, such as weekly, fortnightly, or monthly. Gardeners Keston reserves the right to adjust the schedule due to weather, seasonal factors, or operational reasons. Any significant changes to regular schedules will be communicated to the Customer where reasonably practicable.

4. Customer Responsibilities

The Customer agrees to:

Provide safe and reasonable access to the garden or outdoor area where the Services are to be performed, including gates, paths, and any relevant access codes or instructions.

Ensure that the area to be worked on is free from hazards that could cause injury or damage, including but not limited to sharp objects, unsecured pets, or obstructions not reasonably apparent.

Inform Gardeners Keston in advance of any underground services, cables, pipes, or other concealed features that could be affected by gardening work.

Secure valuable items and vehicles so that they are not at risk from regular gardening activities such as trimming, mowing, and debris removal.

Arrange for any necessary permissions, consents, or approvals from neighbours, landlords, local authorities, or management companies where required for the proposed work.

5. Access and Attendance

The Customer must ensure that Gardeners Keston has access to the property at the agreed time. If access is not available or is significantly delayed due to the Customer, Gardeners Keston may charge a call-out fee or a reasonable proportion of the quoted amount to cover time and travel costs.

If Gardeners Keston is unable to attend at the scheduled time due to unforeseen circumstances, such as severe weather, traffic disruption, or staff illness, the Customer will be offered an alternative date as soon as reasonably possible. Gardeners Keston will not be liable for any loss arising from such rescheduling, provided reasonable efforts are made to rearrange the Visit.

6. Pricing and Payments

6.1 Pricing basis

Services may be charged on a fixed-price basis, hourly rate, or a combination of both, as agreed with the Customer at the time of booking or quotation. Prices are stated in pounds sterling and, unless otherwise specified, are inclusive of standard labour and the use of Gardeners Keston tools and equipment.

Charges for materials such as plants, turf, soil, mulch, aggregates, and specialist products will be explained to the Customer and may be itemised separately. Any significant changes to materials costs between quotation and commencement of work may result in an adjustment to the final price, subject to the Customer's prior approval.

6.2 Deposits

For larger projects or work involving significant materials procurement, Gardeners Keston may request a deposit prior to commencement. The required deposit amount and payment date will be communicated to the Customer before work is booked in. No obligation to commence work arises until any required deposit has been received.

6.3 Payment terms

Unless otherwise agreed, payment for one-off Services is due on completion of the Visit. For regular maintenance Services, payment terms will be agreed with the Customer and may be on a per-visit, weekly, or monthly basis.

Payment methods accepted may include bank transfer, card payment, or other methods agreed in advance. Cash payments may be accepted at the discretion of Gardeners Keston. All payments must be made to the entity specified by Gardeners Keston.

6.4 Late payment

If payment is not received by the agreed due date, Gardeners Keston reserves the right to charge interest on the overdue amount at a reasonable rate and to suspend further Services until payment is made in full. Where necessary, outstanding amounts may be referred to a debt collection agency or pursued through legal action, and the Customer will be liable for any reasonable costs incurred in recovering the debt.

7. Cancellations and Rescheduling

7.1 Customer cancellations

For one-off bookings, the Customer may cancel or reschedule without charge by giving at least 48 hours notice prior to the scheduled Visit. If less than 48 hours notice is given, Gardeners Keston reserves the right to charge a cancellation fee of up to 50 percent of the expected Service cost, to cover allocated time and any non-refundable expenses.

For regular maintenance Services, the Customer may cancel a single Visit by giving at least 48 hours notice. Repeated short-notice cancellations may result in Gardeners Keston reviewing or terminating the ongoing maintenance arrangement.

7.2 Cancellations by Gardeners Keston

Gardeners Keston may cancel or reschedule a Visit due to adverse weather conditions, safety concerns, staff availability, equipment failure, or other reasons beyond its reasonable control. In such cases, the Customer will not be charged for the cancelled Visit and an alternative date will be offered where possible.

7.3 Termination of ongoing services

Either party may terminate an ongoing maintenance arrangement by giving reasonable notice, typically at least 14 days, unless otherwise agreed. Any Services already provided and any non-refundable costs incurred up to the date of termination will remain payable.

8. Materials, Plants, and Guarantees

Where Gardeners Keston supplies plants, turf, or other living materials, these will be sourced with reasonable care and skill. However, the long-term performance of living materials depends on factors beyond Gardeners Keston control, including weather, soil conditions, pests, diseases, and ongoing care by the Customer. Unless expressly stated in writing, no guarantee can be given that plants or turf will thrive or reach a particular size or appearance.

Any guarantees on materials or products supplied by third parties will be limited to the terms provided by those manufacturers or suppliers. Gardeners Keston may assist in passing on such guarantees but is not responsible for their fulfilment unless expressly agreed.

9. Waste Handling and Environmental Regulations

9.1 Green waste

Standard gardening Services may generate green waste such as grass cuttings, branches, leaves, and plant material. Gardeners Keston will discuss with the Customer how this waste is to be handled. Options may include on-site composting, use of the Customer's garden waste bins, or removal from site.

Where Gardeners Keston agrees to remove green waste, an additional charge may apply to cover transport, disposal, and any applicable regulatory requirements. Waste will be handled in accordance with relevant UK waste and environmental regulations.

9.2 Non-green waste

Rubble, plastics, metals, treated timber, and other non-green waste are not considered standard gardening waste. Removal and disposal of such materials will only be undertaken by prior agreement and may involve additional charges. Gardeners Keston reserves the right to refuse to remove or handle hazardous materials.

9.3 Compliance

The Customer agrees not to request or permit any disposal of waste that would breach environmental or waste management regulations. Gardeners Keston will not be responsible for any unlawful disposal carried out contrary to its instructions.

10. Health and Safety

Gardeners Keston will take reasonable steps to carry out work safely and in accordance with relevant health and safety guidance. The Customer agrees to keep children, pets, and other persons away from the immediate working area while Services are in progress and to follow any safety instructions provided by Gardeners Keston staff.

Certain tasks may be declined or modified if, in the opinion of Gardeners Keston, they present an unacceptable risk to health and safety, such as working at excessive heights without appropriate equipment or carrying out work in dangerous weather conditions.

11. Liability and Limitations

Gardeners Keston will exercise reasonable care and skill in providing the Services. If damage is caused to the Customer's property as a direct result of negligence by Gardeners Keston, reasonable efforts will be made to repair or make good such damage, or a fair and proportionate contribution will be offered towards repair costs.

Gardeners Keston will not be liable for:

Any pre-existing damage, defects, or conditions at the property, including structural issues, unstable walls, or diseased plants.

Damage resulting from inaccurate information provided by the Customer, including unreported underground services, cables, or pipes.

Loss or damage arising from events beyond its reasonable control, including extreme weather, vandalism, theft, pest infestations, or acts of third parties.

Any indirect or consequential loss, such as loss of enjoyment, loss of revenue, or loss of opportunity.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

12. Complaints and Disputes

If the Customer is not satisfied with any aspect of the Services, they should raise this with Gardeners Keston as soon as possible, preferably within 48 hours of the Visit. Gardeners Keston will investigate and aim to resolve the matter promptly, which may include a return Visit or other remedial action where appropriate.

Both parties agree to act in good faith to resolve disputes informally in the first instance. If a dispute cannot be resolved through discussion, either party may consider independent advice or alternative dispute resolution procedures where appropriate.

13. Privacy and Data Protection

Gardeners Keston may collect and use personal data such as names, addresses, and payment details for the purposes of providing Services, managing bookings, and meeting legal obligations. Personal information will be handled in accordance with applicable UK data protection laws. Customer details will not be sold to third parties, and will only be shared where necessary for the performance of the Services or where required by law.

14. Changes to Terms and Conditions

Gardeners Keston may update these Terms and Conditions from time to time to reflect changes in law, best practice, or operational requirements. The most recent version will apply to new bookings. For ongoing maintenance arrangements, Gardeners Keston will notify Customers of any material changes and, where required, seek their agreement to continue under the updated terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or allowing work to commence, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.